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Civil Lines Road, Near Masjid Gumbad Wali, Jhelum, Pakistan

We’re open Saturday – Thursday, 10 a.m. – 7:30 p.m. PST

Frequently Asked Questions

Please read our FAQ before sending us a message.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at Rida’s understand the importance of your time, therefore creating an account with us gives you access to the following benefits:

Manage your account details, track your order status and review past purchases
Save your shipping details for future purchases and a faster shopping experience
Be informed about our latest stock, special online promotions and discounts!

HOW DO I PLACE AN ORDER?

Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

HOW DO I KNOW IF RIDA'S HAS RECEIVED MY ORDER?

After you place your order on the website, an acknowledgement email will be sent to you from Rida’s to confirm that your order has been placed. This will not, however, indicate if the order has been shipped

HOW CAN I TRACK MY ORDER?

As soon as your order shipped we will email your order tracking number.

What are the delivery charges for orders from the Online Shop?

Depends on your address and your order weight.

Which payment methods are accepted in the Online Shop?

Bank to bank, western union, money gram, ria, xpress money etc.

How long will delivery take?

5-10 working days, depends on your address.

How secure is shopping in the Online Shop? Is my data protected?

Protected, we dont share info with any others.

WHAT IF AN INCORRECT/DAMAGED ITEM IS DELIVERED TO ME?

Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. Exchanges/Returns are governed by our Exchange/Return Policies.
For international orders please see our International Policy.

WHAT IF AN INCOMPLETE ORDER IS DELIVERED TO ME?

Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.

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